Knowledge of data analysis tools and principles (powerbi) Knowledge of geospatial mapping tools such as arcgis, mapbox sdks, etc. Knowledge of spanish, arabic, french, ukrainian, or russian Strong organizational and time-management skills proven ability to prioritize and deliver on timeĪbility to respond enthusiastically and positively to ambiguity Highly proficient in social media tools, web analytics, microsoft office, microsoft tools, and sharepoint. Job requirements: work / educational experience:Ģ-4 years’ work experience in the humanitarian sector, product administration or management, systems engineering or technology consultingĮxperience training individuals and groups and/or other client facing experience within a complex stakeholder environmentīachelor’s in computer science and/or systems engineeringĮxperience administering zendesk and/or other crm’s, working with zapier integrations, using jira or other product management toolsĮxperience writing user stories and technical tasks for developers, data analysts, and cloud engineersĮxperience troubleshooting and coordinating with management, quality assurance teams, and end users O add new tickets and tasks for software development teams o prioritize ongoing development work alongside the product manager and technical project manager o participate in sprint planning and task management with the product team Technical project management support (15%) O contribute to the build out and execution of signpost’s technology roadmap o elicit and collect insights from the field teams regarding product needs, improvements, problems, and suggestions to help the product team prioritize improvements in the signpost technology roadmapO contribute to discussions with signpost tech partners and potential collaborators about new features O coordinate with signpost project teams and partners to set up new instances of signpost o works alongside the product manager and technology team to design and build new features o meet regularly with programs teams to understand ongoing needs and requests o design system workflows and processes alongside project teams o lead the integration and migration of signpost tools with partner tools o set timelines and expectations for the delivery of new features with project teams o help manage pro bono support, volunteers, and fellows from partner organizations This position will report to the signpost team within ehau and support 20+ projects across the globeThe signpost project deploys digitally enabled projects to provide people with actionable information in crisisSignpost is at a critical point of inflection where its proven success is fueling rapid global expansionOur vision is to install a signpost project at the heart of every major humanitarian context worldwide – making community-led, responsive information a public good for the aid sectorWith rapid scaling, our efforts are focused on building out a technology architecture that can respond to the needs of our programs as they emerge in order to ensure qualityJob overview the product specialist, signpost will be a crucial component of the deployment of new signpost projects and provide ongoing product support to existing programsThe product officer will govern, administer, and implement signpost products, including zendesk support, zendesk guide, google cloud, azure, transifex, and mapboxThe incumbent will establish and maintain operating procedures and guidance for the administration of the signpost’s products that are consistent with overall company practicesThe product officer will work directly with project leadership in each country to design and implement new projects on quick timelines in the midst of crisesThis position requires strong technical problem-solving skills, excellent interpersonal skills, a high level of independence, an interest in the use of technology for emergency response, and the ability to work well in a multicultural, dynamic environmentMajor responsibilities: product administration (40%) o coordinates with external technology partners on discrete project or troubleshooting tasks o monitor automated integrations with other systems and resolve any failures and/or escalate issues to the appropriate support o lead bug fixing, product testing, and troubleshooting requests for users on short timelines o maintain relationship with irc it and zendesk services team to solve problems as they arise o train new users on the use of signpost tools and create user guidance o report and analyze product data and analytics on a weekly and monthly basis o supports billing and tool administration Benefits pulled from the full job descriptionĤ03(b) disability insurance employee assistance program flexible spending account health insurance life insurance show 1 more benefit
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